Admin & Co-admin Manual

How to use Suggestion Box Ai

A short guide to getting the most out of your Identity Protected suggestion box — from first setup to daily message handling.

1. Sign in & complete setup

• Open /admin and sign in with the email and password you registered.
• If you were invited as a co-admin, use the credentials you set on the invitation page.
• Enable 2FA from the Team tab for account security.

2. Brand your suggestion box

• Open the Overview tab and upload your logo, set your app name and colours.
• Your branding appears on the landing page, invite links, QR codes, and outgoing emails.

3. Invite your team

• Open the Team tab.
• Share the public link or QR code with staff and customers.
• Invite co-admins by email — they receive an invitation link and set their own password.

4. Handle incoming messages

• The Messages tab lists every message received, with categories and priorities.
• Reply directly — your reply reaches the sender's private inbox without revealing identity.
• Add tags, change priority, mark read/unread, or archive as needed.

5. Social Listening (optional)

• Enable Social Listening on the Overview tab and add the social pages you want scanned daily.
• Suggestions, ideas and complaints found in public posts are logged under Social Media in Messages.
• Export flagged items to CSV for a chosen date range.

6. Ask the Co-pilot

• Click the Co-pilot button (bottom right) for a quick or deep priority report.
• Reports download as branded Word documents you can share with your leadership team.

7. Billing & subscription

• Your 30-day free trial starts on signup. Manage your plan from the Billing tab.
• Paid plans unlock all features immediately. Contact team@suggestion-box.ai for help.

Need help?

Email team@suggestion-box.ai — we usually reply within a day.

Suggestion Box Ai · Identity Protected suggestion box · Confidential.